Shepper checks are straightforward and simple to carry out, but there are a few things you need to remember. Before you set off to complete your next check, here are a few things you should know to help things go smoothly.

1. Photos must be taken within the Shepper app (not your phone’s camera app)

Most of our checks will require you to take photos and/or videos. To do this, you’ll need to take photos / record video in the app itself by clicking the camera icon.

You will not be able to upload photos or video from your camera roll or gallery.

2. Wait at the location until your report has been reviewed

Once you’ve finished the check, stay at the location until it’s been reviewed by our in-house team. This is so we can make sure nothing needs to be changed or re-done.

3. Orange icons mean mandatory tasks

Some questions are mandatory during Shepper checks, these are highlighted by the orange icons. You MUST complete all mandatory tasks in order to complete a check. If you are trying to submit a report but its not working check to make sure none of the sections or tasks are orange. You may be missing a mandatory photo or answer!

Extra tips to know

You can send a bug report by shaking your phone when in the app!

Any tech issues during your check? Don’t worry! Just shake your phone and you’ll see a pop up which will let you send a bug report. We’ll be able to help resolve the issue in no time.

You can chat to us directly in Support

If you’ve got any questions or are having problems while on a check, you can speak to us using our live chat feature. We’re on hand to help you out from 9am-9pm, 7 days a week.