Shepper is a trading name of Shepper Limited (“Shepper”, “us”, “we”), a limited liability company registered in England and Wales, number 10196436. Our registered office address is 307 Pill Box, 115 Coventry Road, London, E2 6GG.

We are committed to protecting and respecting your privacy. For the purposes of the Data Protection Act 1998 (the “Act”), we are the data controller and we are registered with the Information Commissioner’s Office (registration number ZA209843).

We provide inspection services to your property or other objects (the “Services”) via www.shepper.com (the “Website”).

1. Collection and Use of your information

1.1. We may collect your personal data directly from you or when you access and interact with the Website, by telephone, letter or email or from other sources. We may also collect personal data from persons acting on your behalf.

1.2. The personal data we collect from you includes your name, address, telephone number, email address, location and property details, and other details submitted by you in relation to the Services you request from Shepper.

1.3. You acknowledge that:

1.3.1. If you choose not to provide us with your personal data, or choose to use a pseudonym, we may not be able to contract with you or provide you with the information or Services you may require; and

1.3.2. If you submit incorrect information to Shepper, this may adversely affect any Services you request from Shepper.

1.4. You acknowledge and consent that by providing your personal data to us that we may collect and use your personal data for the purposes of supplying the Services to you, communicating with you, providing you with marketing and updates on our Services and any additional services we may provide, better understanding your needs and complying with our legal obligations.

1.5. We may also collect information about you with regard to each of your visits to the Website. This includes technical information relating to your activity on the Website (including IP addresses, your login information, your device ID or browser type) collected by way of tracking technologies such as cookies, or we may collect information from you in response to a survey.

1.6. We use this information to record statistics, analyse trends, administer our Services, diagnose problems and target and improve the quality of our Services. To the extent this information in aggregated or non-persoanlly identifiable form does not constitute personal data, we may use this information for any purpose any purpose any by any means whatsoever.

2. Disclosure of your Personal Data

2.1. We may share your personal data with selected third parties, including:

2.1.1. persons employed or engaged by us to provide you with the Services on our behalf, such as the members of our inspection team (“Shepherds”); and

2.1.2. business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

2.2. We may disclose your personal data to third parties:

2.2.1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

2.2.2. If we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.

2.2.3. If substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets.

2.2.4. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements.

2.2.5. To protect our rights, property or safety, or that of our customers, users or other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and law enforcement.

2.3. You represent to us that where you provide personal data to us about another person, you are authorised to provide that data to us, and that you will inform that person who we are, how we use and disclose their data, and that they can gain access to that data.

3. Security

3.1. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

3.2. Our employees and agents are responsible for handling your personal data and educated about the requirements of the Act. Personal data that we hold on our systems is protected through the use of secure passwords and other security procedures including physical, network and computer security. Access to your personal data is limited to those whose specifically need it to conduct their responsibilities. We take reasonable steps to destroy or permanently de-identify your personal data where it is no longer required and to protect your personal data from unauthorised access, disclosure, loss, misuse and alteration.

3.3. Unfortunately, transmission of information via the internet is not completely secure. Although we take all reasonable technical and organisational measures to safeguard your personal data and ensure it is treated securely and in accordance with this policy, we cannot guarantee the security of your personal data transmitted to the Website. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

3.4. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

4. Transfer and Storage of Personal Data

4.1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our sub-contractors. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you expressly agree to this transfer, storing or processing.

5. Marketing and Communications

5.1. We would like to provide you with information about our new services, promotions, special offers and other information which we think you may find interesting.

5.2. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the form we use to collect your data. You can also exercise the right at any time by contacting us via email at support@shepper.com or in writing to us at Shepper Ltd, Unit 307, Pill Box 115 Coventry Road, London, E2 6GG. We will always give you an opportunity to unsubscribe from receiving any marketing from us in each communication we send to you.

6. Links

6.1. We may link to other websites which are not within our control. If you choose to follow such links, you should make your own enquiries as to the privacy policies of those third parties. We do not accept any responsibility or liability for information on, or the privacy practices of such websites.

7. Your Rights

7.1. You may request details of personal information which we hold about you under the Act. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. If you would like a copy of the information held on you please contact us by email at support@shepper.com or in writing to us at Shepper Ltd, Unit 307, Pill Box 115 Coventry Road, London, E2 6GG.

7.2. If you think any information we have about you is incorrect or incomplete, please email us at support@shepper.com or write to us at Shepper Ltd, Unit 307, Pill Box 115 Coventry Road, London, E2 6GG as soon as possible. We will correct, delete or update any information as soon as possible.

8. Cookies

8.1. In order to improve the Website, we may use small files commonly known as “cookies”. A cookie is a small amount of data which often includes a unique identifier that is sent to your computer or mobile phone (referred to in this policy as a “device”) from the Website and is stored on your device’s hard drive.

8.2. A cookie records on your device information relating to your internet activity (such as whether you have visited the Website before). Cookies, which are industry standard and are used by most websites, including the Website, can facilitate a user’s ongoing access to and use of a site. They allow us to customise the Website to your needs.

8.3. If you do not want us to use cookies when you use the Website, you can adjust your internet browser settings not to accept cookies. Your web browser’s help function should tell you how to do this. Alternatively, you can find information about how to do this for all the commonly used internet browsers on the website: http://www.aboutcookies.org/default.aspx. This website will also explain how you can delete cookies which are already stored on your device.

8.4. We currently set the following cookies:

Cookie Description
XSRF-TOKEN This token is used for form validation and to prevent XSRF attacks.
_ga This Google Analytics cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
Laravel_session A secure encrypted cookies to store session data.

9. Contact Us

9.1. If you would like a copy of this policy or have a query or you would like to make a complaint, please contact us at:
Email: support@shepper.com
Address: Shepper Ltd, Unit 307, Pill Box 115 Coventry Road, London, E2 6GG


Thank you for using www.shepper.com.


Last updated: 9 May 2017.