Shepper is a trading name of Shepper Limited (“Shepper”, “us”, “we”), a limited liability company registered in England and Wales, number 10196436.
Our registered office address is Unit TAP.E, 175 Long Lane, London, SE1 4GT.
We are committed to protecting and respecting your privacy. For the purposes of the Data Protection Act 1998 (the “Act”), we are the data controller and we are registered with the Information Commissioner’s Office (registration number ZA209843). The General Data Protection Regulation (“GDPR”) supersedes the Act and is effective as of 25th May 2018.
We provide inspection services to your property or other objects (the “Services”) via www.shepper.com (the “Website”).
1. Collection and Use of Your Information
1.1. We may collect your personal data directly from you or when you access and interact with the Website, by telephone, letter or email or from other sources. We may also collect personal data from persons acting on your behalf. ‘Personal data’ means identifiable information about you, such as your name, email, address, telephone number, bank account details, support queries and so on. If you cannot be identified (for example, when personal data has been aggregated and anonymised) then this notice does not apply.
1.2. The personal data we collect from you includes your name, address, telephone number, email address, location and property details, and other details submitted by you in relation to the Services you request from Shepper.
1.3. You acknowledge that:
1.3.1. If you choose not to provide us with your personal data, or choose to use a pseudonym, we may not be able to contract with you or provide you with the information or Services you may require; and
1.3.2. If you submit incorrect information to Shepper, this may adversely affect any Services you request from Shepper.
1.4. You acknowledge and that by providing your personal data to us that we may collect and use your personal data for the purposes of supplying the Services to you, communicating with you and better understanding your needs and complying with our legal obligations. Where you have consented, we may also collect your personal data to provide you with marketing and updates on our Services and any additional services we may provide.
1.5. We may also collect information about you with regard to each of your visits to the Website. This includes technical information relating to your activity on the Website (including IP addresses, your login information, your device ID or browser type) collected by way of tracking technologies such as cookies, or we may collect information from you in response to a survey.
1.6. We use this information to record statistics, analyse trends, administer our Services, diagnose problems and target and improve the quality of our Services. To the extent this information in aggregated or non-personally identifiable form does not constitute personal data, we may use this information for any purpose and for any means whatsoever.
1.7. Where we collect personal data, we’ll only process it:
to perform a contract with you, or
where we have legitimate interests to process the personal data and they're not overridden by your rights, or
in accordance with any legal obligations, or
where we have obtained your consent.
2. Disclosure of Your Personal Data
2.1. We may share your personal data with selected third parties, including:
2.1.1. persons employed or engaged by us to provide you with the Services on our behalf, such as the members of our inspection team (“Shepherds”); and
2.2.2. business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
2.2. We may disclose your personal data to third parties:
2.2.1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
2.2.2. If we are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
2.2.3. If substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers may be one of the transferred assets.
2.2.4. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements.
2.2.5. To protect our rights, property or safety, or that of our customers, users or other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and law enforcement.
2.3. You represent to us that where you provide personal data to us about another person, you are authorised to provide that data to us, and that you will inform that person who we are, how we use and disclose their data, and that they can gain access to that data.
3.1. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
3.2. Our employees and agents are responsible for handling your personal data and educated about the requirements of the Act/GDPR. Personal data that we hold on our systems is protected through the use of secure passwords and other security procedures including physical, network and computer security. Access to your personal data is limited to those who specifically need it to conduct their responsibilities. We take reasonable steps to destroy or permanently de-identify your personal data where it is no longer required and to protect your personal data from unauthorised access, disclosure, loss, misuse and alteration.
3.3. Unfortunately, transmission of information via the internet is not completely secure. Although we take all reasonable technical and organisational measures to safeguard your personal data and ensure it is treated securely and in accordance with this policy, we cannot guarantee the security of your personal data transmitted to the Website. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.
3.4. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
4. Transfer and Storage of Personal Data
4.1. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our sub-contractors. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you expressly agree to this transfer, storing or processing.
5. Marketing and Communications
5.1. We may like to provide you with information about our new services, promotions, special offers and other information which we think you may find interesting.
5.2. You can permit us to process your personal data for marketing purposes by opting in through checking certain boxes on the form we use to collect your data. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your personal data to any third party for such purposes. You can also exercise the right at any time by contacting us via email at email@example.com in writing to us at Shepper Ltd, Unit TAP.E, 175 Long Lane, London, SE1 4GT. We will always give you an opportunity to unsubscribe from receiving any marketing from us in each communication we send to you.
6.1. We may link to other websites which are not within our control. If you choose to follow such links, you should make your own enquiries as to the privacy policies of those third parties. We do not accept any responsibility or liability for information on, or the privacy practices of such websites.
7. Your Rights & Retention of Information
7.1. Under the Act/GDPR, you have rights to:
- know what personal data we hold about you, and to make sure it’s correct and up to date
- request a copy of your personal data (a “data subject access request”, or ask us to restrict processing your personal data or delete it
- object to our continued processing of your personal data
- request that we erase your personal data where there is no good reason for us continuing to process it
- request the transfer of your personal data to you or a third party
You can exercise these rights at any time by sending an email to firstname.lastname@example.org or by writing to us at Shepper Ltd, Unit TAP.E, 175 Long Lane, London, SE1 4GT as soon as possible. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if we believe that your request is unfounded, repetitive or excessive.
7.2. If you’re not happy with how we are processing your personal data, please let us know by sending an email to email@example.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
7.3. The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
7.4. We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
8.1. In order to improve the Website, we may use small files commonly known as “cookies”. A cookie is a small amount of data which often includes a unique identifier that is sent to your computer or mobile phone (referred to in this policy as a “device”) from the Website and is stored on your device’s hard drive.
8.2. A cookie records on your device information relating to your internet activity (such as whether you have visited the Website before). Cookies, which are industry standard and are used by most websites, including the Website, can facilitate a user’s ongoing access to and use of a site. They allow us to customise the Website to your needs.
8.4. We currently set the following cookies:
- Google Analytics - Strictly for our eyes only, this is to help us improve our site based on how you use it
- LinkedIn - This is for marketing purposes for more personalised ads
- Facebook - This is for marketing purposes for more personalised ads
- Zendesk CDN - This is to enable live chat. If you have any feature suggestions or questions, you can enable this to talk to us about them
- Pardot - This is for marketing purposes for more personalised ads
9. Contact Us
Zendesk cookies provides live chat functionality for customer/sales purposes
Used by Facebook to deliver a series of advertisement products such as real-time bidding from third party advertisers
Google Analytics uses this cookie to distinguish users.
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.
Google Analytics uses this cookie to distinguish users.
Pardot CRM - The visitor cookie includes the name “visitor_id” plus the unique identifier for our account, which is derived from the tracking code placed on our site. The value stored is the unique ID for the visitor. For example, the cookie name “visitor_id12345” stores the visitor value “123456789,” where 12345 is the account identifier and 123456789 represents the visitor ID. This cookie is set by Pardot tracking code on visitors and prospects.
Pardot CRM - The visitor cookie includes the name “visitor_id” plus the unique identifier for our account, which is derived from the tracking code placed on our site. The value stored is the unique ID for the visitor. For example, the cookie name “visitor_id12345” stores the visitor value “123456789,” where 12345 is the account identifier and 123456789 represents the visitor ID. This cookie is set by Pardot tracking code on visitors and prospects. The Hash ID extension help shorten ID and disallow exposure of database IDs to the user.
When the browsing session ends
The main purpose of this cookie is Targeting/Advertising during the session
9.1. If you would like a copy of this policy or have a query or you would like to make a complaint, please contact us at:
Thank you for using www.shepper.com.
Last updated: 02nd September 2019.