Services
Real-Time Mystery Shop Insights
On-demand Mystery Shopping to Optimise Retail Performance.
Mystery Shopping
Shepper delivers fast, flexible Mystery Shopping programmes that give retailers a complete view of customer experience across In-store, Home Delivery and Click & Collect. Our nationwide community captures real-time retail data to measure service quality, compliance, and satisfaction - helping you make confident, insight-driven decisions.
Book a DemoIn-store Experience
See how your stores perform through your customers’ eyes. Measure colleague engagement, presentation, and product availability to elevate in-store standards and satisfaction.
- → Colleague interaction
- → Store standards
- → Till experience
- → Product availability
- → Service investment checks
- → Loyalty offers
Shepper is great to collaborate with, responds promptly to requests, and helps us pinpoint key areas of focus, leading to actionable insights.
Andy Maconachie
Waitrose Partner & Retail Service & Standards Manager
Home Delivery
Track every step from checkout to doorstep. Assess the reliability, presentation and quality of your home delivery service to ensure a seamless experience.
- → Ease of ordering
- → Order status communication
- → Delivery slot accuracy
- → Driver professionalism
- → Quality of products
- → Packaging & substitutions
Shepper has provided the tools to help us achieve industry-leading service. Their platform generates insights across all our areas and helps create action plans to improve in a challenging market. Using the data, we ensure great service is always celebrated and at the forefront of what we do.
Luke Osborne
Jarrolds Head of Retail Experience
Click & Collect
Make every collection quick, easy and consistent. Gain insight into service speed, communication, and colleague interaction to improve convenience and loyalty.
- → Collection updates
- → Click & collect area Assessment
- → Speed of service
- → Colleague interaction
- → Quality of products
- → Substitution handling
Questions & answers
Shepper is an on-demand data solution enabling the visualisation of point of impact or sale data using a trained network of local people and a digital platform. Dynamic tasks and questionnaires can be customised and launched into a live marketplace. Data is then quality checked and aggregated, delivered to the client via a visual dashboard within 24 hours of receiving a brief.