Services
Real-Time Mystery Shop Insights
On-demand Mystery Shopping to Optimise Retail Performance.
Mystery Shopping
Shepper delivers fast, flexible Mystery Shopping programmes that give retailers a complete view of customer experience across In-store, Home Delivery and Click & Collect. Our nationwide community captures real-time retail data to measure service quality, compliance, and satisfaction - helping you make confident, insight-driven decisions.
In-store Experience
See how your stores perform through your customers’ eyes. Measure colleague engagement, presentation, and product availability to elevate in-store standards and satisfaction.
→ Colleague interaction
→ Store standards
→ Till experience
→ Product availability
→ Service investment checks
→ Loyalty offers
Shepper is great to collaborate with, responds promptly to requests, and helps us pinpoint key areas of focus, leading to actionable insights.
Andy Maconachie
Retail Service & Standards Manager
Waitrose
Home Delivery
Track every step from checkout to doorstep. Assess the reliability, presentation and quality of your home delivery service to ensure a seamless experience.
→ Ease of ordering
→ Order status communication
→ Delivery slot accuracy
→ Driver professionalism
→ Quality of products
→ Packaging & substitutions
Shepper has provided the tools to help us achieve industry-leading service. Their platform generates insights across all our areas and helps create action plans to improve in a challenging market. Using the data, we ensure great service is always celebrated and at the forefront of what we do.
Luke Osborne
Head of Retail Experience
Jarrolds
Click & Collect
Make every collection quick, easy and consistent. Gain insight into service speed, communication, and colleague interaction to improve convenience and loyalty.
→ Collection updates
→ Click & collect area Assessment
→ Speed of service
→ Colleague interaction
→ Quality of products
→ Substitution handling
Our flexible Mystery Shopping technology adapts as your business evolves - quickly responding to new priorities, without disrupting service. Blending quantitative KPIs with qualitative customer feedback for a true picture of performance and customer sentiment. Trusted by leading retailers, Shepper turns data into actionable insights that drive retail excellence. Timestamped photo validation provides clear, auditable evidence of on-shelf reality across your UK & Ireland estate.
Questions & answers
Shepper is an on-demand data solution enabling the visualisation of point of impact or sale data using a trained network of local people and a digital platform. Dynamic tasks and questionnaires can be customised and launched into a live marketplace. Data is then quality checked and aggregated, delivered to the client via a visual dashboard within 24 hours of receiving a brief.