Services

Mystery Shopping Services

Mystery Shopping

Agile, tech-driven, real-time Mystery Shopping insights tailored to our client’s needs. Captured through the eyes of the customer and reported via our customisable dashboard.

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On-demand Mystery Shopping to optimise customer experience

Shepper delivers fast, flexible Mystery Shopping that helps retailers elevate every customer interaction. We capture real-time data across the UK & Ireland - measuring colleague engagement, till wait times, product availability and store standards, both in-store and online.

Our flexible Mystery Shopping technology adapts as your business evolves - quickly responding to new priorities or external factors without disrupting service. Each programme is tailored to different store formats, with curated visits timed around key trading peaks for the most relevant insight.

We combine quantitative Mystery Shopping data to track measurable KPIs with qualitative insights that reveal true customer sentiment - revealing what’s really driving customer satisfaction. Every report is quality-checked by our expert QA team, so you can trust every finding and act with confidence.

Shepper is great to collaborate with, responds promptly to requests, and helps us pinpoint key areas of focus, leading to actionable insights.

Andy Maconachie

Waitrose Partner & Retail Service & Standards Manager


Real-Time Dashboard Reporting: Customisable, trended insights with photo validation

Shepper’s real-time dashboards turn Mystery Shopping and audit data into clear, actionable insight. Instantly see what’s working - and where to improve - with visual, trended performance metrics and photo validation from every visit.

Our interactive dashboards are built for every level of your business, from Director to Store Manager, with simple segmented access and intuitive navigation. Compare regional performance, track trends over time, and benchmark results with live league tables.

Each dashboard delivers rich, visual insights designed for fast, confident action. With mobile access, store and regional managers can view reports on the go - empowering teams to make data-driven decisions right from the shopfloor.

Shepper has provided the tools to help us achieve industry-leading service. Their platform generates insights across all our areas and helps create action plans to improve in a challenging market. Using the data, we ensure great service is always celebrated and at the forefront of what we do.

Luke Osborne

Jarrolds Head of Retail Experience

Brands we've partnered with

  • Allwyn mystery shopping and audit services by Shepper
  • Boots mystery shopping and retail audit client
  • Greene King mystery shopping and service evaluation partner
  • HH Global mystery shopping and compliance audit services
  • Ikea mystery shopping and in-store audit client
  • Marks & Spencer mystery shopping and customer experience audits
  • Philip Morris International mystery shopping and retail compliance services
  • Poundland mystery shopping and store audit partner
  • Red Bull mystery shopping and brand audit services
  • Royal Mail mystery shopping and service evaluation client
  • Talon mystery shopping and field marketing audit services
  • Uber Eats brand solutions partner
  • Waitrose mystery shopping and retail standards audit client
  • Whirlpool mystery shopping and retail execution services

Questions & answers

Shepper is an on-demand data solution enabling the visualisation of point of impact or sale data using a trained network of local people and a digital platform. Dynamic tasks and questionnaires can be customised and launched into a live marketplace. Data is then quality checked and aggregated, delivered to the client via a visual dashboard within 24 hours of receiving a brief.

No more guesswork.
Community powered data collection at your service.