Terms of Use

These Terms explain how you may use this website (the Site). By using this Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use this Site.

About us

This Site is owned and operated by Shepper Limited (“Shepper”, “we”, “our”, and “us”).

We are a company registered in England and Wales under number 10196436. Our registered office is at Unit 09.201, The Leather Market, Weston Street, London, SE1 3ER.

Our VAT number is GB 253 3765 96.

Use of this Site

We seek to make this Site as accessible as possible. If you have any difficulties using the Site, please contact us.

Shepper reserves the right to suspend access to, or withdraw all or any elements of this Site, and to restrict access to some parts to registered users only. Shepper reserves the right to make changes to this Site at any time without notice.

Our asset checking service

To use our asset checking service you must enter into a contract with us and agree to our Terms of Service.

Your information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

Ownership of rights

This Site and all intellectual property rights in it are owned by or licensed to Shepper.

“Shepper” is a registered trade mark of Shepper Limited.

Accuracy of information and availability of this Site

While we try to make sure that this Site is accurate and up-to-date, we cannot promise that it will be. Any reliance that you may place on the information on this Site is at your own risk.

While we try to make sure that this Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

Our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

losses that were not foreseeable to you and us when these Terms were formed, or that were not caused by any breach on our part;

business losses; and losses to non-consumers.

Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control.


You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

Where this Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of a third party websites or resources may be governed by the terms and conditions of that third party.


You must not misuse this Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Site, the server on which this Site is stored or any server, computer or database connected to this Site. You must not attack this Site via a denial-of-service attack or a distributed denial-of service attack.


If any part of these terms of use is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Changes to the terms

We reserve the right to change these terms of use from time to time and recommend that you look through them on a regular basis.

Dispute resolution

We will try to resolve any complaints or disputes as quickly and efficiently as possible.

If your complaint remains unresolved, we can consider various methods of dispute resolution. The EU provides an online dispute resolution platform which exists to assist the resolution of disputes between online traders and consumers. The platform, and more information about it, can be accessed here: https://ec.europa.eu/consumers/odr.

If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms. Relevant United Kingdom law will apply to these Terms.

Contacting us:

If you have any comments or suggestions about Shepper or this website, you can contact us:

By post: Shepper Limited, Unit Tap.E, 175 Long Lane, London, England, SE1 4GT

By email: support@shepper.com

By phone: 0345 3194535

These Terms of User were last updated on 13 September 2019.