Mystery Shopping Services

Shepper understand the importance of delivering accurate and insightful data that our clients can trust. We measure both in-store and online customer experience, providing objective, real-time data via a combination of our app and reporting platforms. With full coverage across the UK & Ireland, we track everything from colleague engagement and till wait times to product availability and overall store standards. We then deliver detailed reports to inform business decisions and identify opportunities for continuous improvement.

We take pride in our ability to quickly adapt to changes, with a flexible technology solution that can evolve with your business, responding to changing priorities or external factors without disruption to service. Building hyper personalised job templates tailored to different store formats, we also have the capacity to curate visits to set times to measure key trading periods.

Shepper captures quantitative data for tracking measurable, actionable metrics, supplemented by qualitative responses to interpret customer sentiment and emotional drivers. Our clients are assured of data integrity and quality controls, with every report being validated by our fully trained QA team before publication to the dashboard.

By delivering rich, visual, real-time insights, we enable our clients to take prompt corrective action to improve performance and customer experience. Shepper’s interactive and dynamic dashboards are designed to allow all users to easily derive valuable, actionable insights from the data collected. Segmented dashboard access allows all data to be visible at Director, Regional, Area Manager, and Store Manager level via our user-friendly interface. Our dashboard reporting can demonstrate league tables & regional comparisons delivering a clear understanding of performance metrics and trends and helping to tailor strategies to specific needs.

Photographs are captured and reported to both validate reports, and to demonstrate first-hand the overall performance standards at the time of each visit. In addition to our desktop dashboard view, we also provide a mobile dashboard access allowing store managers and regional managers the opportunity to have all reporting at their fingertips whilst on the shopfloor.