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Empowering Retail Performance and Compliance Tracking

At Shepper, we understand that Retailers want to increasingly measure and track performance, point of sale compliance and customer experience to drive sales and brand advocacy . That's why we've developed customised solutions that empower retailers, their store colleagues, and franchise operators to be the best they can be. We work with some of the world's largest Retailers, providing business critical answers whilst continuously evolving our approach to keep pace with the dynamic environment of today's Retail industry.

Optimising Retail with Agile Mystery Shopping

Our extensive selection of Mystery Shopping and Auditing solutions provides clients with all the tools necessary to enhance their store environment, improve customer experiences and achieve cost-effective and sustainable outcomes in terms of point of sale or collection (Click and Collect), compliance and execution. At Shepper, we offer swift verification of your nationwide retail network and conduct a variety of customized and adaptable mystery shopping activities. Additionally, we gather evidence on product availability, product integrity (including grey market and counterfeit goods), planogram compliance and point of sale conformity. All these activities generate precise, unbiased, and actionable data points aimed at maximising sales and minimising waste.

Shepper’s solutions are available on-demand, driven by peak, seasonal or product launches, or as a continuous ‘live service’ that provides tracked data over time. We also offer category, range and pricing state of the nation audits and continuous benchmarking to give clients the edge in an increasingly dynamic market. Our vast network of experts can also undertake a range of brand and product services (whether fulfilled direct or via delivery partners) accessing our app 24/7, on-demand. We pride ourselves in delivering a cost advantage to our clients and deliver in the moment data to address the real-world challenges faced in this sector today.

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