Industries

Restaurants, Bars & Fast Food

Improve your customer experience, branding and point of sale execution with Shepper

Boosting Pub and Restaurant Operations Efficiency

At Shepper, we understand that Pub and Restaurant operators (in all their wonderful forms) want to increasingly measure, track and optimise customer experience and ensure brand, product or service (including menu) compliance. That's why we've developed customised solutions that empower Restaurant and Pub operators, their staff, and franchise operators to be the best they can be. We work with some of the world's largest companies, providing business critical answers whilst continuously evolving our approach to keep pace with the dynamic environment of today's industry.

Maximising Customer Experience with Auditing Solutions

Our comprehensive range of Mystery Shopping and Auditing solutions gives clients everything they need to optimise customer choice and experience, ensuring that all signage and point of sale is present and compliant. Shepper can visit your nationwide estate, wherever they’re located, to undertake a range of bespoke and agile mystery shop or brand standards activities. We also offer a full range of audit services to evidence compliance or improve visibility of how your competitors are shaping up. All activities result in clear, independent, actionable data points to enable clients to improve customer experience, maximise sales and reduce waste.

Shepper’s solutions are available on-demand, driven by peak, seasonal or product launches, or as a continuous ‘live service’ that provides tracked data over time. Most of our clients partner with Shepper to track Brand Recommendation Rates, Brand and Product presence, positioning and compliance (whether digital or physical), menu range and pricing, testing vital tech like tabling ordering systems and increasingly, to monitor Click and Collect or Delivery services (whether fulfilled directly or via delivery partners). Our vast network of experts access our app 24/7 on-demand. We pride ourselves in delivering a cost advantage to our clients and deliver in the moment data to address the real-world challenges faced in this sector today.