Customer Delivery Manager
About Shepper
Shepper helps businesses, from high street brands to service providers, capture real-world data through our network of 250,000+ ‘Shepherds’. Using our app, they complete mystery shops, audits, and checks, giving clients fast, reliable, and actionable insights.
The Role
As a Customer Delivery Manager, you’ll be responsible for end-to-end delivery of client projects, ensuring data collection runs smoothly, deadlines are met, and insights are delivered accurately. You’ll work closely with clients to understand their needs, translate them into clear job templates, and collaborate across teams to make sure everything runs right the first time.
What You’ll Do
- Lead delivery for key client accounts, ensuring projects run on time and meet expectations
- Work directly with clients to define requirements and shape job templates in our systems
- Build and test question sets in tools like Typeform and Shepper Admin
- Collaborate with internal teams to ensure seamless delivery:
- Sales – align on client goals and project scope
- Data – ensure templates produce clean, reportable outputs
- Community – monitor progress and support the Shepherd network
- Ops – guide job setup and quality assurance processes
- Tech – flag improvements to optimise tools and workflows
- Track progress, spot risks early, and take action to keep projects moving
About You
- Strong project management and organisational skills
- Confident communicator who can build great relationships
- Hands-on problem solver who thrives in a fast-paced environment
- Skilled in Excel and comfortable using digital tools and platforms
- Collaborative, proactive, and detail-focused
The Essentials
- Salary: £40–45k (depending on experience)
- 25 days’ holiday allowance (+ Bank Holidays) + your birthday + two annual volunteering days.
- Access to WeWork with all the amenities
- Hybrid working (London office near Liverpool Street)
- BUPA Health Insurance & volunteering days
- Great culture – supportive, social, and purpose-driven
Please email your CV along with a short summary of why you would be a good fit to operations@shepper.com